1. What is the FedEx^® Electronic Invoicing Service?
2. What is a service failure?
3. Which Carriers does DRS audit?
4. Can I claim the service failure guarantee refund myself?
5. Is there a contract period?
6. What does it cost?
7. What do you audit for?
8. What about account coding?
9. How do I sign up?
10. Add your question here

What is the FedEx^® Electronic Invoicing Service?

It is the EDI system FedEx^®® uses to streamline their billing process by sending electronic invoices and by receiving electronic remittances. You can benefit with a similar reduction in paperwork if your company is large enough to absorb the significant implementation cost. By using DRS’ service, you receive the benefits of Electronic Invoicing without the expense. We download your invoices directly and submit the remittance to FedEx^® through their proprietary network.

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What is a service failure?

Carriers such as UPS^® and FedEx^® have adopted stringent service guarantees. Any breach of these guarantees outside their standard exceptions is considered a service failure. The most common service failure is a late delivery -- roughly 2-4% of all shipments.

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Which Shippers does DRS audit?

We audit FedEx^® Express, FedEx^® Ground, UPS^®, and DHL/Airborne^®. Additional carriers may be available in the future.

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Can I claim the service failure guarantee refund myself?

Yes, but most companies never claim the guarantee because:

1. They don't know if the shipment is late unless the recipient calls to complain (In contrast, DRS analyzes every package delivery to the minute, or day for ground shipments).
2. They don't want the administrative hassle of tracking the shipment and claiming the guarantee.
3. Even apparent service failures will often be denied on the basis of weather, exempted destinations, mechanical failures, flight delays, and more.

If you’re considering claiming the refunds yourself, (a) review the service guarantee on the carriers' websites  (b) identify a service failure in your recent shipments as dictated in your carrier's tariff, (c) claim the refund per the instructions in your carrier's service guide. Take these steps and you'll undoubtedly find outsourcing to DRS to be the most cost-effective solution. 

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Is there a contract period?

No. The contract period is based on your satisfaction with our service. If you’re ever dissatisfied, you may terminate the service with a simple 30-day notice.

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What does it cost?

We charge a contingency fee for our service, billed at the end of each month for savings during the prior month. You only pay for savings you have already realized. The contingency rate depends on volume, service level shipped, and even product profile. For an exact quote, please contact us.

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What do you audit for?

We audit for:

• Invoice duplication
• Unsent shipments (NPOS)
• Saturday Delivery/Pickup
• Accessorial Refunds on GSR's
• Airbill duplication
• On-time delivery
• Proof of delivery
• Holiday exceptions
• Weather exceptions
• Reference field data
• Bogus Address Correction
• Bogus residential surcharges
• Cost-center coding  

Additionally we can audit for:

• Invalid account number usage
• Rate compliance
• Dim Rate Errors
• Fuel Surcharge accuracy
• Fraudulent Third Party account usage

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What about account coding?

We offer account coding services for the larger enterprise. Be sure to ask your account manager about setup and processing options. 

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How do I sign up?

You can signup for our services by clicking here.

For UPS^® shippers, call us at 888-716-4913 for implementation information.

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